Frequently Asked Questions

1.  Where are you based?

Boab Toys is based in Broome, Western Australia.

2. How long will it take to receive my product?

Once the payment has cleared, your order will usually be shipped within one business day. Depending where you live will depend how long it takes. Broome residents will receive it the next business day, Western Australian residents within seven days and All other states it may take up to ten working days. If you have not received your order within these time frames, please contact us.

3. What are your toys made of?

The materials used to make the products are listed on the product descriptions. We stock a fantastic range of bamboo, beechwood, coconut wood and acacia wooden toys. We also stock toys made from organic cotton and felt.

4. What is the Plant a Tree Scheme about?

The EverEarth Plant a Tree Scheme is designed to rebuild forests in China. Traditional forests had been cleared over the years to make way for industrialisation and production of timber. As a commitment to providing ecologically sustainable products, EverEarth have committed to planted one tree for every wooden toy sold in their range. If you have purchased an EverEarth toy, please click on www.everearthglobal.com to have a tree planted in your name.

5. Do all your toys meet Australian Standards?

Absolutely. We only sell toys that meet or exceed Australian Safety Standards. If you have a specific question relating to a particular standard, please contact us and we will be more than happy to take you through them.

6. I can’t find a particular product. Can you help me find it?

If you can’t find exactly what you are looking for, please feel free to contact us and we will be more than happy to assist you. We have a great relationship with our suppliers and have been able to source products that we don’t usually stock with ease.

7. Where are the products made?

We source our toys from responsible suppliers, who import them from throughout the world. We stock some Australian made items also, which are marked on the product descriptions.

8. Why is bamboo such a great material to make toys?

Bamboo is a very fast growing plant that can be harvested many times over. It is the true renewable timber (grass). Bamboo is very hard wearing and flexible, which means that it can stand the test of children’s play.